CASE STUDY | Direct Selling Platform for Commercial Lines Insurance SCALABILITY AND EXTENSIBILITY The website is scalable and can be enhanced to include multiple insurance products and carriers. Since all the interactions occur via web service APIs, the system can be integrated with any rating and pricing engine, underwriting management engine, claims system or third- party data aggregator. SUCCESS FACTORS With most of the client’s team based offshore, the initial product was built with minimal up- front cost. For the majority of cases, quotes and policies were written online with no help required from the customer service team. Those policies were sold online without any help desk support to policyholders, demonstrating the superior online purchasing experience. Xceedance also used the experience of actual shoppers interacting with the online portal to implement continuous optimization, making the process more efficient and responsive based on dynamic usage experience. BOSTON, USA LONDON, UK MUNICH, GERMANY [email protected] www.xceedance.com +1 (617) 531-2158 +44 (0) 203 786 1225 +49 175 693 8732 © 2019 Xceedance