CONCLUSION By following the three tenets described in the previous sections, commercial insurers can ensure the success of their underwriting transformation projects, getting them to yield a higher ROI as a result of lower turnaround times on quotes, better risk selection, and more accurate pricing. They can plan to turn targeted digital interventions into long-term solutions using a baseline and continuously monitoring, managing, and improving processes and performance going forward. With in-depth process studies, a prudent digital strategy, and bolstered change management and governance processes, insurers could make the three tenets an integral feature of their operations across functions. Those transformation initiatives will help insurers meet the expectations of a tech-savvy policyholder base that demands quick, flexible, and smart solutions always. It is safe to say that the expected improvements to policyholder experience through enhanced business- technology alignment will lead underwriting operations into the future of intelligent automation. About the Author RACHITA NAHATA Vice President, Underwriting Xceedance Rachita leads the underwriting services team at Xceedance. She has extensive experience in the insurance industry, working across functions, including analytics, underwriting, pricing, product development , quality control and marketing. She is a Chartered Property Casualty Underwriter (CPCU), an Associate in Reinsurance (ARe), and is certified in Risk Management by The Institutes. About Xceedance Xceedance is a global provider of strategic consulting and managed services, technology, and data sciences to insurance organizations. Domiciled in Bermuda, with offices in the United States, United Kingdom, Liechtenstein, Germany, Poland, India, and Australia, Xceedance helps insurers launch new products, drive operations, implement intelligent technology and blockchain solutions, deploy advanced analytic capabilities, and achieve business process optimization. The experienced insurance professionals at Xceedance enable re/insurers, brokers, and program administrators worldwide to enhance policyholder service, enter new markets, boost workflow productivity, and improve profitability. For more information, visit www.xceedance.com or write to us at [email protected]. www.xceedance.com Managed Services Consulting Technology © 2020 Xceedance