to boldly go... Insurers bold enough to revisit and reevaluate their operating models will be leaders. They’ll lead by example, and by functional, responsive ability. They’ll lead by the currency of their skills and their technology. They’ll lead by the volume of business, the freshness of products, and the specificity of knowledge within their organizations. They’ll lead by efficiency and profitability. With SOS, they’ll get the help they want. They’ll meet their requirements and overcome their challenges. They’ll be able to prioritize and complete strategic projects. And they’ll satisfy the needs for: REACH, with multinational, native-language teams in each country served RESOURCES to cover personnel shortages, technology challenges, customer expectations, competitive threats, and recruitment OPERATIONAL CHALLENGES such as legacy software; data access, sharing, and analytics; cost control, business processes; change management; and attrition STRATEGIC CHALLENGES such as growth, market share, regulatory compliance, distribution, and application development

The New Operating Model - Page 7 The New Operating Model Page 6 Page 8
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